Privacy Policy - Capitol Co., Ltd

Privacy Policy on Digital Platform of Capitol Co., Ltd (Capitol Tours and Transport) Capitol Co., Ltd (Capitol Tours and Transport) (hereinafter referred to as “Company”) has developed and provided online and digital services covering all types of online media that provide information services, tracking parcels, and online booking platforms to members, partners, shareholders, and the general public. The company, which owns the website, applications, and all online services, is aware of the importance of personal information and always respects the privacy rights of all users. The company collects telephone numbers of customers who use the company's online channels and utilizes this information to manage and improve news and information services, product/service advertisements for the company, affiliates, and business partners, ensuring efficiency and meeting customer requirements. The information is also used for tracking and investigating offenses, fraud, and security measures for customers. The company will retain the information for the duration that you access the information services, news services, and receive benefits from the company. The information will be deleted when you cancel your online accounts or upon receiving your notification. The company may disclose this information to relevant officials to achieve the objectives of collecting, using, and disclosing it. You can use the company's online services to search for information and services without revealing your identity or providing personal information. However, to use certain services (e.g., online booking, parcel tracking, or claiming benefits), you must comply with the terms and conditions specified in the privacy policy. You may need to provide personal information such as your name, ID card number, telephone number, email address, or address. By using the company's online services, you agree to the terms of this privacy policy. If you do not agree, you may refrain from using the services. For inquiries, contact the company at Call Center Tel (855) 11 956 105, available daily from 06:00-22:30 hrs.

1. Privacy Policy Introduction

The company takes personal information seriously and complies with applicable privacy laws. Data, including personal information, is collected when using the services or accessing platforms. This policy explains how the company processes and stores collected data. Users are encouraged to read the policy to understand data collection and usage. By registering or checking "I agree," users confirm understanding and consent to the policy. The company may update the policy and will notify users via email, text, or website announcements. The policy applies until the company specifies otherwise. Users can browse the website without providing personal details but must sign up for certain services. For complaints or suggestions regarding personal information, contact the company's information officer.

2. The Personal Data the Company Has Collected from You

Personal information includes any identifiable data, whether recorded or not. Collected information may include: Personally identifiable information (name, gender, birthday). Contact details (address, email, phone number). Financial information (bank accounts, payment details). Transaction details (purchases, services used). Technical data (IP address, browser type, device information). Usage data (platform access, preferences, feedback). Marketing and communication preferences. Information is collected when: Registering for an account or membership. Signing up for services. Filling out forms on the platform. Subscribing to marketing materials. Participating in promotions or surveys. Logging in via third-party accounts (e.g., Facebook, Google). Contacting customer service. Users must provide accurate information and update it as needed. The company may request documents to verify provided information. Consent is required for data collection; refusal may limit service access. Users can update their information at any time. If providing third-party data, users must obtain consent. Linking social media accounts allows the company to access data per the provider's policies.

3. Use and Disclosure of Personal Information

Collected data may be shared with third parties (e.g., affiliates, service providers) for: Facilitating service access and resolving disputes. Processing orders and payments. Delivering purchased services. Updating delivery statuses. Verifying data accuracy. Providing accounting services. Processing online payments. Improving website content and layout. Conducting demographic research. Sending marketing materials (with consent). Users can unsubscribe from marketing communications. Exceptions for disclosure include legal requirements, threat prevention, or law enforcement. Data may be transferred outside Cambodia, with protections matching local standards.

4. Revocation of Consent and Deletion or Anonymization of Information

Users may revoke consent or request data deletion by contacting the privacy officer. Revoking consent may limit service access or contract fulfillment. The company reserves legal rights in such cases.

5. Amendment of Personal Information

Users must ensure their data is accurate and up-to-date. Updates can be made via account login or by contacting the privacy officer. The company shares updated information with third parties as needed.

6. Accessing Your Personal Information

Users can request details about their stored data by contacting the privacy officer. Processing fees may apply for data retrieval. The company will respond within 30 days or provide a reason for delays.

7. Security of Your Personal Information

Measures to protect data include: Restricted access to authorized personnel. Encryption for financial data. SSL technology for secure transactions. Report privacy violations to the privacy officer. No internet transmission is entirely secure, but the company implements robust measures. Users are responsible for password security and logging out of shared devices.

8. Data Retention

Data is retained as long as necessary for legal or business purposes.Obsolete data is deleted or anonymized.

9. Minors Under 18

Services are not provided to children under 15.Minors may use the website under parental supervision.

10. Data Collection PurposesData is collected to enhance services and meet user needs.Types of data collected:

Registration details (name, email, phone number). Cookies and web beacons for improved service. Automatic server logs (IP address, browser type, visited pages). Contact information for purchases or feedback. Users can manage cookies via browser settings. Web beacons track page views for preference analysis. Data is retained per legal requirements or business needs. Users must update inaccurate information to avoid service disruptions.

11. Disclosure Rights

The company may disclose data for legal compliance, law enforcement, or fraud prevention.Users waive claims against the company for such disclosures.

12. Information Use and Disclosure Data may be shared with third parties for:

Service provision Order processing and payments.Delivery coordination.Business transfers (data is considered an asset).Legal compliance or rights protection.

13. Third-Party Websites

The company is not responsible for the privacy practices of linked third-party sites.Users should review third-party privacy policies.

14. Transfers to Third-Party Sites

Links to external sites are for convenience; the company is not liable for their content or policies.

15. Intellectual Property

All content on the platform is protected by copyright and intellectual property laws.Unauthorized use (copying, distribution, modification) is prohibited.

16. Policy Changes The company

may update the policy and will notify users via the website or email. For concerns, contact Capitol Co., Ltd at Tel (855) 11 956 105. Terms and Conditions of Capitolcambodia Digital Services Capitol Co., Ltd provides online services (e.g., websites, apps) for convenient access. Users must read the terms before use. Contact Call Center Tel (855) 11 956 105 or Facebook Page Capitol Cambodia for inquiries.
1. Subscription Services are available to registered users and the general public. Membership requires accurate, current information. Users must be 18+ to register. Mobile verification (OTP) is required for service access. Non-members automatically receive a membership card upon registration. The company may suspend accounts for false information or fraud.
2. Service Details and Orders Services and prices are listed for reference. Orders are confirmed upon payment; availability is not guaranteed. Price changes or unavailability will be notified; alternatives may be offered. Online promotions are exclusive to digital platforms.
3. Online Payments Orders are finalized upon successful payment. Unapproved payments may lead to order cancellation.
4. Changes or Refunds Changes or refunds are subject to company terms.
Contact the booking branch at least 2 days before departure.
5. Shipping Terms Delivery schedules are arranged post-payment. Address changes are not permitted after payment. Late deliveries due to force major are not the company's responsibility. 6. Shipping Fees Check fees via Facebook Page Capitol Cambodia.
7. Intellectual Property The company owns all platform content. Unauthorized use (copying, distribution) is prohibited. Violations may result in legal action.
8. Other Terms Cambodian law governs transactions. Policy updates are effective upon notification. Communication is primarily electronic.
9. Liability Limitation The company's liability is limited to the value of purchased services.
10. Complaints Report issues via Call Center or Facebook Page Capitol Cambodia.